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Boosting your member retention
Handy Guide to
Discover 30 DO'S and DONT'S for maximizing your retention rate and improve your fitness club revenue this year.
We are sharing our know-how with well established fitness brands
About the author
Joe is a content creator for eFitness Club Management Software. He holds a degree in Physical Education and Sport and Exercise Psychology, alongside a MA in Sport Business, he holds a a Level 2 Fitness Instructor and Level 3 Personal Trainer Qualification. He is the former Head of Customer Engagement at Xercise4Less where his aim was to enhance each members daily experiences and lifetime journey, through both digital and offline communications to increase sales and retention. Aged 29, he has seven years of fitness industry experience and was nominated as a IHRSA rising star in 2018.
Understand what retention really means and how it affects your fitness facilities
Here is what you are going to get from the ebook
How to create a retention centric culture at your club
How to make your onboarding experience effective to increase retention rate at your club
How to make proper welcome calls and send out feedback to members making them want to stay longer
How your new member induction process should look like and why it should not be a 5-minute brief conversation
How to use little moments to create special relationships with your members